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Cruise Holiday Accident FAQs

When you’re involved in an accident during a cruise holiday that wasn’t your fault, it can ruin the rest of your time away, and even have an impact once you’re back at home. You may face expenses that are difficult to pay, or want a refund for a disappointing trip. At Aequitas Legal, we make sure any holidaymakers who have experienced an injury while on a cruise ship have the right kind of support to make a claim for compensation.

Legislation surrounding cruise holiday accident claims can be complex, so we’ve tried to make it easier to understand by answering some of the most frequently asked questions. If you want to know more, or have a question that we haven’t answered, get in touch with our specialist team of solicitors for friendly and knowledgeable advice.

You can either give us a call on 01616 383 096 or complete our online form and we will get back to you as soon as possible.     

What should I do after I have been injured on a cruise ship?

You should report incidents to the staff responsible for that area on the ship, ensuring everything is recorded in the accident book with a signature to confirm the events that happened and the action taken. It is also important you let the tour operators know as soon as possible about an accident and, most vitally, seek medical advice if necessary.

Who is responsible for my injury on board a cruise ship?

If you suffer from an illness or accident, you may be able to claim under the Package Tour Regulations (1992), which allow you to claim in England despite the accident happening at sea.

For more information, take a look at our Cruise Holiday Accidents page.

Who is responsible for my injury while away from the cruise ship?

For accidents that happen off the ship, the country’s law of the land applies, although you may be able to claim under the Package Tour Regulations (1992) if the excursion was organised by your tour operator.

For more information, take a look at our Accidents on Land page.

Who is responsible for my injury at the port?

If you suffer an incident while embarking or disembarking from a port, the cruise operator is usually held accountable, and even more so if the incident was caused by defective equipment or a collision. This means you are able to make a claim under the Package Tour Regulations (1992).

For more information, take a look at our Port Accidents page.

What can I claim compensation for?

If you have suffered an accident on a cruise ship through no fault of your own, we can help you claim back expenses for the following: 

  • Medical expenses you had to pay while on holiday

  • Time taken off work after your holiday to recover from an injury

  • Holiday activities in which your injury or illness prevented you from taking part  

How long do I have to make a cruise holiday accident claim?

There is a three-year time limit on making a claim under the Package Travel Regulations (1992), which starts from either the date of your injury or the date of diagnosis, depending on the significance of your injury and whether that accident was caused by negligence, nuisance or breach of duty.

What can I do to help my cruise holiday accident claim?

To make your case stronger, it’s important you try and collect as much evidence as possible. This can include:

  • The names and contact details of witnesses to the accident

  • Photographs of any defective equipment or flooring that caused your injury, or, if you have suffered from food poisoning, photographs showing poor hygiene in catering areas

  • A copy of the accident form, signed by a member of staff on the cruise ship

  • Medical records detailing the severity of your injury or illness

Can I make a claim for a natural disaster, such as a tsunami?

All cruise liners have an insurance policy in place that covers passenger personal injury, fatality or any shipping-related incident. Unfortunately, cruise holiday companies are not liable if an incident was caused by a natural phenomenon of exceptional, inevitable and irresistible character. This includes natural disasters such as tornadoes, hurricanes, volcanic eruptions and tsunamis.

Get in touch with Aequitas Legal today

If you’ve been involved in an accident on a cruise ship that was not your fault, you may be entitled to compensation for the pain and suffering caused. Contact our experienced personal injury solicitors today to find out if you are eligible to make a claim.

To speak to one of our experts, call us now on 01616 383 096. If you can’t make it to a phone right now, fill in our contact form, let us know about your injury and we’ll call you back at a more convenient time.

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Aequitas Legal Solicitors Limited is a limited company registered in England and Wales under registered number 08884940. Authorised and Regulated by the Solicitors Regulation Authority, SRA Number 612457 and subject to the Solicitors Code of Conduct. VAT Number 972 6931 81

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