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Shop Accident Claims

Accident in Public Injury Claim

Shopping is meant to be an enjoyable and risk-free task. However, if shop owners and those in charge of the day-to-day running of the store do not adhere to the strict rules set out by the Health and Safety Executive, you or a loved one could end up being involved in an accident. If you have suffered an injury in a shop that was caused by someone else’s negligence, then you are entitled to make a claim for compensation.

At Aequitas Legal, our personal injury experts have helped to secure compensation for many people who have suffered all kinds of injuries in a store, from minor cuts and bruises to serious head and back damage. We will do all we can to ensure that the claims process is not a burden on your recovery, as we know how important it is that you get better.

To speak to a solicitor about making a claim for an accident in a shop, simply call us on 0161 358 0800 or complete the form located on this page and we will get back to you as soon as possible.    


About shop accidents

What causes accidents and how you can be injured

Who is responsible?

A look at a shop owner’s duty of care

Making a claim for compensation

Advice on making a claim for compensation

Why choose Aequitas Legal?

Our solicitors are experts in personal injury claims

How we have helped others

Examples of successful shop accident claims


About shop accidents

There are a number of ways you can be injured in a shop, whether you’re an employee or a customer, but the most frequent cause is management and staff failure to follow procedures to keep you from harm. Common accidents caused by negligence include:

  • Wet floors and spillages

  • Discarded objects, including cables, clothing and packaging

  • Items falling from poorly built shelves

  • Falling mannequins and other display items

  • Loose carpeting or cracked flooring

  • Slippery steps or steps with erosion

  • Poor lighting

  • Empty metal work and fixtures

No matter how you have been injured, if the accident was caused by somebody else’s negligence, you could be entitled to compensation.

Who is responsible?

Shop owners and management teams have a duty to keep all employees and customers safe while on their premises. This is carried out by completing regular risk assessments to identify and reduce any hazards. In addition, training must be given to all staff to ensure they are able to complete their work safely with an understanding of the importance of following health and safety rules, for example, tidying up work areas.

What to do when you’ve been injured

Should you unfortunately suffer an injury in a shop, there are a number of things you can do to help the success of your claim. However, please remember that these tips are solely to be used as guidance and are not to be considered legal advice.  

1. Do not admit liability, even if you are not sure whether the accident was your fault or not

2. Report the accident to a member of staff or manager, ensuring a record of the incident is made in the shop’s accident book. You should be given a copy for your own records. If not, ask for one

3. Take the contact details of any witnesses to the accident, including name, telephone number and full address

4. Take a photograph of the cause of your accident and, if possible, ask if the store has any CCTV that could have recorded the accident and ask if you can have a copy of it

Making a claim for compensation

All personal injury claims must be made within three years of the accident occurring. If your injury was not apparent right away, the three-year time limit begins from the date you were aware your injury was caused by an accident in a shop, also known as the date of knowledge.

Our solicitors will take you through the entire claims process, ensuring you receive the maximum amount of compensation possible. Compensation can help to cover expenses incurred as a result of your injury, including:

  • Lost earnings

  • Medical treatment

  • Rehabilitation therapies

To read more about making a claim, take a look at our guide to the compensation process.

Why choose Aequitas Legal?

Choosing to make a claim with Aequitas Legal introduces you to a team that are welcoming and accommodating, helping you feel at ease from the very start. We will stay with you every step of the way, providing you and your family with the support you need to recover from a personal injury.

Due to no two claims being the same, we take a bespoke approach to each case. Your individual needs are all that matter and we have access to a number of highly regarded medical professionals and experts who can help with your recovery.

How we have helped others

To read about how we have helped others who have been in an accident in a shop, please take a look at our case studies.

Start your claim today

If you or a loved one have been injured in a shop accident, contact us today on 0161 358 0800 to start a claim for compensation. Alternatively, complete the contact form located on this page and let us know a suitable time to get back to you.

Call us for reliable, accessible and friendly advice:
0161 358 0800

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Aequitas Legal Solicitors Limited is a limited company registered in England and Wales under registered number 08884940. Authorised and Regulated by the Solicitors Regulation Authority, SRA Number 612457 and subject to the Solicitors Code of Conduct. VAT Number 972 6931 81

Aequitas Legal is a trading name of Aequitas Legal Solicitors Limited, Head Office: Floor 11 Trafford House, Chester Road, Stretford, Manchester M32 0RS