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Package holiday - food poisoning
Case studies


£2,000

Claimant diagnosed with campylobacter on all-inclusive package holiday

The Claimant purchased an all-inclusive package holiday in Majorca in which she went with her partner. Immediately upon her return to the UK, she felt ill and suffered symptoms of diarrhoea, vomiting, nausea, dehydration and general fatigue and was taken to hospital where she remained an in-patient for 7 days where she was diagnosed with campylobacter. She made a claim against the UK travel agent for failing to exercise reasonable skill and care in advertising the hotel where she stayed and failing to provide food and drink at the hotel which was of satisfactory quality. The Claimant had noticed during her stay that the buffet food was left out for long periods and uncovered and flies and mosquitos would touch the food and drinks. Medical was obtained from a Gastroenterologist who confirmed that the diagnosis of campylobacter was likely caused by food the Claimant consumed within the hotel. The travel agent admitted liability, accepting that the hotel had provided documents which indicated that the hotel had issues with food safety including safe food temperatures and settled the claim prior to a Court Hearing.

– Matthew Trusch


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