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Accidents In Stores

At Aequitas Legal, our personal injury experts have helped to secure compensation for many people who have suffered all kinds of injuries in a store, from minor cuts and bruises to serious head and back damage. We will do all we can to ensure that the claims process is not a burden on your recovery, as we know how important it is that you get better.

About shop accidents

There are a number of ways you can be injured in a shop, whether you’re an employee or a customer, but the most frequent cause is management and staff failure to follow procedures to keep you from harm. Common accidents caused by negligence include:

  • Wet floors and spillages
  • Discarded objects, including cables, clothing and packaging
  • Items falling from poorly built shelves
  • Falling mannequins and other display items
  • Loose carpeting or cracked flooring
  • Slippery steps or steps with erosion
  • Poor lighting
  • Empty metal work and fixtures

No matter how you have been injured, if the accident was caused by somebody else’s negligence, you could be entitled to compensation.

Who is responsible?

Shop owners and management teams have a duty to keep all employees and customers safe while on their premises. This is carried out by completing regular risk assessments to identify and reduce any hazards. In addition, training must be given to all staff to ensure they are able to complete their work safely with an understanding of the importance of following health and safety rules, for example, tidying up work areas.

What to do when you’ve been injured

Should you, unfortunately, suffer an injury in a shop, there are a number of things you can do to help the success of your claim. However, please remember that these tips are solely to be used as guidance and are not to be considered legal advice.

  1. Do not admit liability, even if you are not sure whether the accident was your fault or not
  2. Report the accident to a member of staff or manager, ensuring a record of the incident is made in the shop’s accident book. You should be given a copy for your own records. If not, ask for one
  3. Take the contact details of any witnesses to the accident, including name, telephone number and full address
  4. Take a photograph of the cause of your accident and, if possible, ask if the store has any CCTV that could have recorded the accident and ask if you can have a copy of it

Making a claim for compensation

All personal injury claims must be made within three years of the accident occurring. If your injury was not apparent right away, the three-year time limit begins from the date you were aware your injury was caused by an accident in a shop, also known as the date of knowledge.

Our solicitors will take you through the entire claims process, ensuring you receive the maximum amount of compensation possible. Compensation can help to cover expenses incurred as a result of your injury, including:

  • Lost earnings
  • Medical treatment
  • Rehabilitation therapies

To read more about making a claim, take a look at our guide to the compensation process.

Why choose Aequitas Legal?

Choosing to make a claim with Aequitas Legal introduces you to a team that are welcoming and accommodating, helping you feel at ease from the very start. We will stay with you every step of the way, providing you and your family with the support you need to recover from a personal injury.

Due to no two claims being the same, we take a bespoke approach to each case. Your individual needs are all that matter and we have access to a number of highly regarded medical professionals and experts who can help with your recovery.

How we have helped others

To read about how we have helped others who have been in an accident in a shop, please take a look at our case studies.

Call us for reliable, accessible and friendly advice:
0161 358 0800


3 years ago

"Excellent company"

What an excellent company. Always answered the phone quickly. Explained everything in simple terms no legal jargon. Highly recommend this company. Got me the amount that we discussed. Every member who I spoke to was polite and very helpful. Overall an excellent experience. 5/5

Andy Turner

3 years ago

"Always professional"

Excellent team, always professional and guided me through my claim every step of the way.

Rakesh Mehta

3 years ago

"Settled for more than what I expected"

Many thanks to the team at Aequitas Legal. My claim was settled for more than what I expected. Kudos to them!

4 years ago

"No regrets "

Really friendly. Kept me up to date so far in my case and always receive regular updates. No regrets picking Aequitas Legal.

Daniel Royle

3 years ago

"No hesitation recommending Aequitas Legal"

Aequitas Legal were the solicitors responsible and Matthew Trusch handled my case, very professionally, but able to communicate with me in layman's terms over any worries I had. Everything was handled with empathy and friendliness, I can only thank him and his team for fetching everything to a satisfactory conclusion. I would have no hesitation in recommending Aequitas Legal to anyone who needed a professional service. Thank you again.

4 years ago

"Go above and beyond"

As a business we have an excellent working partnership with Aequitas. They are a proactive, genuine, responsible company who always go above and beyond for their clients and suppliers alike. Leemic are always willing to offer support to Aequitas because, fundamentally, they are a lovely and hardworking team who are always on the end of the phone should we require impartial advice! We wish them every success in the future because they deserve to do well!

Lizzy McDowell

3 years ago

"Very professional"

I received excellent from service and support from my solicitor Carl Jones and the other members of staff I spoke to Aequitas Legal. They are all very professional but also friendly and happy to help. I was always able to get in touch and any queries dealt with quickly. I would recommend Aequitas Legal to my friends and family.

3 years ago

"Highly recommend"

My experience with Aquitas Legal has been great. I was given no nonsense, realistic expectations and I am very happy with the outcome. Using their app made the experience even easier, however I always managed to speak to someone if I needed clarification on anything. I would highly recommend Aquitas Legal!

3 years ago

"Brilliant all the way through"

What can I say what a team ashleigh as been brilliant all the way through talking on whatsapp gets back to u really fast and always trys to help you out the all team been brilliant to get me the best outcome I will defo past aequitas Legal name on to anyone 5 out 5 keep up the hard work you all take care.

Dean Cotterill

3 years ago

"Always kept informed of everything"

I have been really happy with the quality of the advice and help I have received over the period of my claim. Always kept informed of everything and my claim has been won and settled in my favour. I would recommend Carl and the team to everyone.

3 years ago

"Outstanding service"

I would like to say a massive thank you to Aequitas Legal for such an outstanding service. The service received was very professional and very swift, I was kept up to date at al times through letters and emails. I would absolutely recommend Aequitas Legal to anyone looking to pursue a personal injury claim - Thank You Aequitas Legal

Ranj Lal

4 years ago

"The team were very helpful"

My case went on for just over 2 years. The team were very helpful and Matthew made sure i was kept up to date and always asked for my opinion. There was no pressure and he offered his own opinion to help along the way. Thank you very much aequitas legal!

3 years ago

"Process was made simple"

My experience with Aequitas Legal was excellent overall. The process was made very simple and took up very little time on my part, particularly with use of the 'InCase' App and emails. My caseworker, Jane Hargreaves, was very approachable and friendly, and responded to queries promptly. I was expecting my case to take the best part of 6 months to resolve but was settled with my cheque in the post within just a few months. Very impressed at such a stress free and innovative experience and would recommend to others.

Amy Fox

3 years ago

"Kept updated regularly "

Aequitas Legal, a very professional company from Katie who helped with my initial inquiry to Suzanne, the solicitor, who handled my case. I was kept updated regularly on all aspects and developments and given sound advice regarding my claim. I particularly liked using the App on my mobile which was full of useful information. Great customer service with prompt responses to questions and queries, I would not hesitate to recommend them.
Thank you for a quick and easy settlement.

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