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Accidents In Stores

At Aequitas Legal, our personal injury experts have helped to secure compensation for many people who have suffered all kinds of injuries in a store, from minor cuts and bruises to serious head and back damage. We will do all we can to ensure that the claims process is not a burden on your recovery, as we know how important it is that you get better.

About shop accidents

There are a number of ways you can be injured in a shop, whether you’re an employee or a customer, but the most frequent cause is management and staff failure to follow procedures to keep you from harm. Common accidents caused by negligence include:

  • Wet floors and spillages
  • Discarded objects, including cables, clothing and packaging
  • Items falling from poorly built shelves
  • Falling mannequins and other display items
  • Loose carpeting or cracked flooring
  • Slippery steps or steps with erosion
  • Poor lighting
  • Empty metal work and fixtures

No matter how you have been injured, if the accident was caused by somebody else’s negligence, you could be entitled to compensation.

Who is responsible?

Shop owners and management teams have a duty to keep all employees and customers safe while on their premises. This is carried out by completing regular risk assessments to identify and reduce any hazards. In addition, training must be given to all staff to ensure they are able to complete their work safely with an understanding of the importance of following health and safety rules, for example, tidying up work areas.

What to do when you’ve been injured

Should you, unfortunately, suffer an injury in a shop, there are a number of things you can do to help the success of your claim. However, please remember that these tips are solely to be used as guidance and are not to be considered legal advice.

  1. Do not admit liability, even if you are not sure whether the accident was your fault or not
  2. Report the accident to a member of staff or manager, ensuring a record of the incident is made in the shop’s accident book. You should be given a copy for your own records. If not, ask for one
  3. Take the contact details of any witnesses to the accident, including name, telephone number and full address
  4. Take a photograph of the cause of your accident and, if possible, ask if the store has any CCTV that could have recorded the accident and ask if you can have a copy of it

Making a claim for compensation

All personal injury claims must be made within three years of the accident occurring. If your injury was not apparent right away, the three-year time limit begins from the date you were aware your injury was caused by an accident in a shop, also known as the date of knowledge.

Our solicitors will take you through the entire claims process, ensuring you receive the maximum amount of compensation possible. Compensation can help to cover expenses incurred as a result of your injury, including:

  • Lost earnings
  • Medical treatment
  • Rehabilitation therapies

To read more about making a claim, take a look at our guide to the compensation process.

Why choose Aequitas Legal?

Choosing to make a claim with Aequitas Legal introduces you to a team that are welcoming and accommodating, helping you feel at ease from the very start. We will stay with you every step of the way, providing you and your family with the support you need to recover from a personal injury.

Due to no two claims being the same, we take a bespoke approach to each case. Your individual needs are all that matter and we have access to a number of highly regarded medical professionals and experts who can help with your recovery.

How we have helped others

To read about how we have helped others who have been in an accident in a shop, please take a look at our case studies.

Call us for reliable, accessible and friendly advice:
0161 358 0800

7 months ago

"A star in the making"

I’d just like to give a very positive feedback to Ansa Rashid took on my case & finally got things moving. Before that I had Susan Mason who never answered my calls or emails & the case was ongoing still 3 years on. Ansa took over, got things moving & even through her busy day rang me mostly every week, sometimes on the phone an hour or so. I can not fault this woman she is amazing at her job. Very professional, caring, trustworthy & motivational. Plenty of times I wanted to to throw the towel in but she just wouldn’t let me give up. The case took 4 years in the end & even though we didn’t win I’d still recommend her to everyone. Thank you Ansa you are a star In the making

Lisa Jayne Hinds

4 months ago

" ‘in-Case’ app makes things so simple"

I was involved in an accident which was not my fault, and was recommended to use Aequitas Legal. From the start, the whole journey with the team was both efficient, professional and sophisticated, with everyone essentially making the process so easy. Their ‘in-Case’ App made simple things like documents and letters so accessible, and meant I could access any import documents at anytime in seconds. I first spoke to Sucheet, who was the gentleman in charge of the company, who explained how everything would work, and pointed me in the direction of Connor, who would be my main liaison during the case. Together, they both ensured I was given the best advice, and seamlessly helped me through the case, which was concluded with a positive outcome! I could not recommend this company more, and will always be my go-to firm.

Jay Amin

11 months ago

"Amazing determination"

I was amazed on how determined the team were in seeing my case through. If you are looking for a reliable, easy and transparent team to handle your case, here they are. I would like to thank Somia who I believe either led or coordinated my case for doing a fantastic job in both seeing the case through and communication.

Bethel Osuagwu

4 months ago

"Reassuring help throughout our case"

The team at Aequitas Legal were excellent. They were very responsive to questions with appropriate answers as well as being very supportive. They reassured my husband & I throughout our case & helped to acquire an amazing settlement of our case without having to attend court. I would greatly recommend their services to anybody unreservedly.

Sharon Cooper

6 months ago

"Professional, friendly and happy to explain everything simply"

Highly recommend Aequitas who have recently dealt with my successful case. Special thanks to James Sloane who made the process much easier ; very professional, friendly and happy to explain everything simply. Also very encouraging and supportive with regular updates as well as spot on with getting paperwork and documents organised.
For someone like myself who has never been involved in a legal process I'm delighted with how my case was handled with this company.

Wendy Hindley

1 year ago

"A deserved 5 Stars!"

Fantastic service from Ansa. Shes worked hard on my case and kept me up to date and well informed on everything that was happening. Pleasure to deal with. She deserves the 5stars!

Rachel Williams

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Claimant was injured when she tripped in a clothes shop

I represented a Claimant who tripped in a clothes shop, she suffered severe low back pain.

– Sarah Donald

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I represented my Client who suffered a fractured right wrist as a result of falling over a raised kerb under defective lighting at night after leaving a retail store and heading towards the exit of the retail park.

– Paschal Kelly

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