Posted 3 years ago by aequitaslegal
As a business we’re fully committed to delivering the highest quality of service possible. We apply this through a unique six point approach which forms the core principles of our promise to you. This is part of the “Aequitas Experience”.
It is our continual aim to deliver a uniquely rewarding service that you rate as excellent. We achieve this by employing staff with the right attitude, skills and demeanour, supporting you through high quality communications and technologies. Our goal is to always respond urgently to your needs so that you can enjoy a hassle free and ‘uniquely rewarding experience’.
In order to continually achieve this we ensure that all team characteristics include:
Our team code of conduct is always:
At 3 separate and distinct points in the claims process, we will send out a ‘client promise’ questionnaire asking you to rate our performance on these six points and invite you to submit any additional comments you feel necessary.
We encourage all our clients to contact us at any-time to discuss their case or provide feedback on the service we provide. In addition we welcome clients to publish reviews of our service on social media websites or review websites. Any clients wishing to provide a testimonial can do so by contact us directly on firstname.lastname@example.org or 0161 358 0800
Matthew qualified as a Solicitor in 2009 and has worked in the personal injury field ever since, working in most areas of personal injury work. He has substantial experience in dealing with accidents in the workplace and accidents in public. He also heads up the Travel Claims Department which deals with accidents abroad in many areas such as road traffic accidents, package holiday accidents, cruise ship holidays and accidents on an aircraft.
Carl qualified as a Solicitor in 2000 and has specialised in the personal injury matters ever since. He has substantial experience in dealing with accidents in the workplace accidents, accidents in public and serious road traffic accidents.
Suzanne has worked for Aequitas Legal since 2013, having worked in personal injury since 2008. She specialises in beauty negligence claims having helped various clients in relation to hair dye, eyelash and tattoo claims. In addition, she deals with a variation of RTA, employers liability, public liability and occupiers liability claims.
Diane works as assistant to Carl Davies, Senior Associate Solicitor, providing support on a varied caseload.
The Claimant came to Aequitas Legal after being told by his previous firm of solicitors that his case was being closed as he had no prospects of success.
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