Posted 4 years ago by aequitaslegal
As a business we’re fully committed to delivering the highest quality of service possible. We apply this through a unique six point approach which forms the core principles of our promise to you. This is part of the “Aequitas Experience”.
It is our continual aim to deliver a uniquely rewarding service that you rate as excellent. We achieve this by employing staff with the right attitude, skills and demeanour, supporting you through high quality communications and technologies. Our goal is to always respond urgently to your needs so that you can enjoy a hassle free and ‘uniquely rewarding experience’.
In order to continually achieve this we ensure that all team characteristics include:
Our team code of conduct is always:
At 3 separate and distinct points in the claims process, we will send out a ‘client promise’ questionnaire asking you to rate our performance on these six points and invite you to submit any additional comments you feel necessary.
We encourage all our clients to contact us at any-time to discuss their case or provide feedback on the service we provide. In addition we welcome clients to publish reviews of our service on social media websites or review websites. Any clients wishing to provide a testimonial can do so by contact us directly on firstname.lastname@example.org or 0161 358 0800
Matthew qualified as a Solicitor in 2009 and has worked in the personal injury field ever since, working in most areas of personal injury work. He has substantial experience in dealing with accidents in the workplace and accidents in public. He also heads up the Travel Claims Department which deals with accidents abroad in many areas such as road traffic accidents, package holiday accidents, cruise ship holidays and accidents on an aircraft.
Matthew has worked on and continues to work on claims of significant value. His most memorable settlements have been:
• Accident at work settling for £240,000.00 in which an individual employed as an engineer for Go-Ahead London Buses had his tibia and fibula broken as a result of a bus driver reversing over his leg whilst he was repairing the bus. The individual was left with permanent mobility problems and was unable to return to employment with the company.
• Recovered £50,000.00 for a lady who slipped on ice in the car park of a Co-operative store in Carlisle in which she fractured her right ankle. The Claimant was unemployed at the time of her accident and therefore the vast majority of her damages comprised of damages for personal injury compensation in addition to carer’s and treatment/rehabilitation costs.
• Occupiers claim in which two individuals slipped on foil confetti at an event at Blackpool Tower Ballroom in which one of the individuals suffered a fractured jaw and the other a fractured elbow. The case was disputed close to Trial before a settlement of £29,000 was agreed. Neither of the individuals required time off work, however, they did receive compensation for care they required post-accident in addition to injury.
Matthew is passionate about building a relationship with each of his clients in order to meet their expectations and understand them. having worked at the firm since it was established, his dedication to his work and customer service is unquestionable.
Rachel has over 20 years’ experience in law and prior to moving to Aequitas Legal had been with Pannone Solicitors for fourteen years spending the final five years in the role of a Quality and Supplier Manager.
Bio to be added
At the heart of most business transactions is a contract. A necessary document to ensure the balance of protection against facilitating business. Whilst we all hope for a positive trading…Read more