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Our Promise To You

Posted 4 years ago by

As a business we’re fully committed to delivering the highest quality of service possible. We apply this through a unique six point approach which forms the core principles of our promise to you. This is part of the “Aequitas Experience”.

It is our continual aim to deliver a uniquely rewarding service that you rate as excellent. We achieve this by employing staff with the right attitude, skills and demeanour, supporting you through high quality communications and technologies. Our goal is to always respond urgently to your needs so that you can enjoy a hassle free and ‘uniquely rewarding experience’.

Our 6 point customer service promise:

  • Do what we say we’ll do
  • Respond when customers need help
  • Keep customers informed
  • Ensure customers understand
  • Look from customer’s perspective
  • Exceed all service expectations

In order to continually achieve this we ensure that all team characteristics include:

  • Ambitious, skilled, proactive and reliable
  • Happy, friendly and approachable
  • Family, caring and close
  • Creative and adaptable
  • Open minded
  • Resilient and persevering

Our team code of conduct is always:

  • Respect
  • Trust
  • Integrity
  • Teamwork
  • Dedication

At 3 separate and distinct points in the claims process, we will send out a ‘client promise’ questionnaire asking you to rate our performance on these six points and invite you to submit any additional comments you feel necessary.

We encourage all our clients to contact us at any-time to discuss their case or provide feedback on the service we provide. In addition we welcome clients to publish reviews of our service on social media websites or review websites. Any clients wishing to provide a testimonial can do so by contact us directly on or 0161 358 0800

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